Customer Service and Support
Excellent customer service is our motto. It begins with clients’ collaboration that equips us with knowledge and a full understanding of your products and services. With this, we can sufficiently train our customer-facing teams and prepare them to professionally interact with your customers.
We ensure that the customer experience we offer enhances business opportunities creates loyalty, cross-selling and encouragement of repeat customers.
Services include:
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Enquires
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Complaints Management
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Order Management
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Product / Service Satisfaction surveys
Sales Support
With a high-performance telesales specialist team, we deliver cost-effective and productive sales capabilities that support your sales strategy.
We effort, together with your teams, to make company sales, increase profitability, build and maintain relationships with your customers to encourage repeat purchases and brand loyalty.
Included in our services are:
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Lead generation
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Appointment scheduling
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Outbound/inbound telesales
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Existing customer cross-selling
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Customer retention and loyalty management
Email and Live Chat Support
Our result-oriented email and chat support team can deliver at any volume and scale that you need. With expertise in handling large volumes of emails and live messages, we can seamlessly blend our services with existing technology and processes for better customer experience.
Our expertise in working with major CRM platforms allows us to deliver world-class, timely, and precise support. Our team is ready to adjust to the type of helpdesk your business may need and can deliver positive conversations in your market. These include online chat, grievance resolution, lead generation, follow-up, and order processing.
Social Media Management & Digital Marketing
Our social media management services anchor on building a brand with a reputation of being responsive and attentive to new market trends and customer needs.
We will manage all your social media platforms through digital channels, while you can focus on your core business. Our teams will study audience behavior and patterns to create engaging content for your customers.
We also do community management to promote brands and get connected with your potential customers.
Outsource Data Management
Our data entry and processing specialists have the capabilities to manage large data with precision and speed.
High-quality data is critical to clients’ business strategies. Thus, we ensure the data is fresh and updated to help organizations make the right decisions. Our team is well-equipped to support end-to-end data management activities from data entry, cleansing, and analysis while making the process smooth and the access to information accurate for excellent business strategic decisions.
We ensure compliance with the data privacy policy at all times to keep confidential information safe.
Account Receivables
We offer customized services to transform receivables into income, bolstering the business bottom line at affordable rates. We support timely invoice generation, remittance processing and reconciliations, follow-up on due payments, and management of delinquent accounts. All of this activity is supported by advanced analytical tools and reports to provide real-time oversight of business cash flows.
Back Office Admin Support
Administrative and clerical services are a crucial part of business operations. You can be strategic and save costs by outsourcing all your back office business needs and processes to us without compromising on quality and deliverables.
We provide skilled and motivated staff to manage your day-to-day non-core backend business processes. We are flexible and structure teams as per your requirements.
Services include:
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Application Processing
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Credit Underwriting
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Book Keeping
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Payroll Management
Human Resource Outsourcing
We can help you manage and still keep some measure of control or fully take care of your regular transactional activities in HR operations. Then, you can save time, and cost, and mitigate human capital risk. You focus on your company’s core resources and work on strategic initiatives and company growth objectives while we support you in building the human capital.
This service includes:
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Recruitment and Onboarding
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Payroll and Tax Administration
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HR administrative duties such as HR Data management, Performance management and HR Helpdesk / Grievance support.
CONTACT US
Just fill out this form and our business development team will get in touch with
you within the next 24 hours.
Phone
🇵🇠(+63) 9152112120
Address
Dolphin Teleservices OPC
Rockwell Centre, 39 Plaza Drive, Makati,
Philippines, PO Box 1210